Returns & Exchanges
If in any case you changed your mind, you can cancel your order within 24 hours of your purchase provided that the item has not been dispatched. Please e-mail Yishunyuan2022@gmail.com with title "Order cancellation”.
We accept return or exchange of unused full-priced goods within 14 days of goods delivered. All sale and personalised items are final and cannot be refunded.
Worldwide - AUD35 (deducted from refund) / free if you ship using your own courier.
Item(s) must be unworn and shipped with original packaging, including accompanying commercial invoice. Please send item(s) through a method with tracking as Yishunyuan is not responsible for any returned packages not received. We reserve the right to refuse any returned item that does not meet our return policies.
If in the rare instance that you find a purchase is (i) damaged during transit; (ii) suffers from a manufacturing defect; or (iii) has been wrongly delivered to you, please email us at Yishunyuan2022@gmail.com within 48 hours of receiving your order with details of the damaged, faulty or wrongly delivered product(s) and we will take care of it.
Yishunyuan will monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to future orders being refused.
After we received your package, you will receive a refund confirmation email with details of the item you have returned and the amount that will be refunded to your original payment method. Please allow up to 7-10 days for the refund to appear in your account.
All sale items are final and cannot be refunded.
All personalised items are final and cannot be refunded.
If you'd like to exchange an item, please email:Yishunyuan2022@gmail.com with email title 'Exchange for Order #' and we will assist you.